Contact Information

Our normal operating service hours are 7am to 3:30pm Mon-Fri. PST (UTC-7)

Repair Service Requests

Return Authorization required before sending any serviceable units to us. We require most end users to work through the OEM / Distributor for service requests. We can provide some phone trouble shooting but we recommend you check out the FAQ and forum for solutions first. Estimates are available. Most payments are required to go through the OEM / Distributor.

For service questions by phone or E-mail, please have the following information ready:
  • OEM / Distributor information
  • The model number (example: CMD16-XXXX)
  • The serial number
  • A detailed description of the issue